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creo crashes when selecting a compression method for an .avi file

Spedex
12-Amethyst
12-Amethyst
‎Nov 04, 2022 06:47 AM
‎Nov 04, 2022 06:47 AM

creo crashes when selecting a compression method for an .avi file

Whenever I export an animation which I did in PTC Creo Parametric 8.0.4.0 and I want to select a compression method, Creo crashes.

 

pic1.png

 

Does somebody know how to fix that?

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tbraxton
22-Sapphire I
22-Sapphire I
(To:Spedex)
‎Nov 04, 2022 09:44 AM
‎Nov 04, 2022 09:44 AM

If possible, try this on another machine to confirm the same behavior. If you are able to induce the crash repeatedly by selection in the UI then you should open a call with PTC tech support to investigate the cause.

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Involute Development, LLC
Consulting Engineers
Specialists in Creo Parametric
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