Kepware Tag not connected error

[Pramodmahadik]

Hi,

I am trying to connect Kepware Server to thingworx Fundation.

I am able to establish connectivity between Kepware and TW fundation however, when I try to read tag it says "Tag not connected"

Any advise 

[ganeja]

@Pramodmahadik  Hi,

Could you please double check the steps followed for connecting Kepware to TWX from the below link

https://support.ptc.com/help/thingworx_apps/r8.5/en/#page/thingworx_apps%2FThingWorxAppsSetupConfig%2Fconfigure_communication_with_kepserverex.html%23

And confirm  regarding a "connection toThingWorx appears" in the Event column .

If feasible please attach the screen-shoot of kepware side logs .

Additionally please let me know the value of  IsConnected Property for the IndustrialGateway .

Thanks

Gunjan Aneja

[Pramodmahadik]

Hi Gunjan,

Please refer attached snapshot. I have done configuration as stated on sample project link.

Also the Event column shows "Interface Connected to Thingworx"

Date Time Level Source Event
17.07.2020 11:11:56 Information ThingWorx Native Interface Connected to ThingWorx. | Platform = PP-2007021249Q7.devportal.ptc.io:443/Thingworx/WS, Thing name = 'indConn_server'.

Regards,

Pramod

[Pramodmahadik]

IsConnected Property is True/Checked. However when I refresh it becomes False. Again when I save the IsConnected Property becomes true/Checked

[ganeja]

@ Pramodmahadik

Do you see any error in the kepware logs?

Which version of kepware and thingworx you are using ?

Thanks

Gunjan Aneja

[Pramodmahadik]

Hi Gunjan,

Thanks for helping me debug the issue.

I am using Kepserver V6.9 572.0. There is no error in Kepware Logs.

Regards,

Pramod

[ganeja]

Hello Pramod,

This occurring issue may require a deep look into the configuration done .
I will recommend you to open a case with PTC technical support team .

Could you please open a case  and some one from the team will assist you with this . 

Thanks

Gunjan

[slangley · Accepted solution]

Hi @Pramodmahadik.

For the benefit of others in the community, this issue was resolved by reinstalling ThingWorx.

Thank you for your participation in the community!

Regards.

--Sharon