Variables set to null after certain time Kepserver 6.16.217

[MM_13182765]

I'm coneccting to a sigmatek PLC i'm using KepServerEX 6.16.217. and after a certain time some variable of the project change status to NULL, the only way to connect to them again its restarting all the KEPServer services.

[AKshara]

Thank you for your post on the PTC community.

Could you please clarify how frequently the KEPServerEX services need to be restarted? Is it approximately every 2 hours?

-Thank You

PTC Technical Support Team

[MM_13182765]

the first event happened after approximately 2 hours since we started, but then we have another event 30 minutes later, the time its variable

[AKshara]

We highly recommend opening a support ticket with us and attaching the Event Log to it.

Steps for opening a support ticket:  https://www.ptc.com/en/support/article/CS382681

Steps for fetching Event Log: https://www.ptc.com/en/support/article/CS291183

-Thank You

[MM_13182765]

Thank you for the support i have a dude

how many time the report saves? i did the test 4 days ago but not sure if the info is stored

[AKshara]

Sharing a latest one will be a great option, therefore generate a newer or recent one and share it with us over a support ticket.

[pshashipreetham]

Hi @MM_13182765 ,

Are you using a trial version of KepServerEx? If yes, then you need to restart the KepServerEx every 2 hours.

Thanks,