App doesn't start

[VM_10833235]

My Mathcad application doesn't start, i tried to reinstall it but with no succes. It only shows that the application is in the taskbar, when i press on it a small window above the taskbar comes up and it is black. I urgently need your help for a project that i am working on for university. Thank you!

[LucMeekes]

Try the following:

On your root drive (where your program files are installed), usually drive C:

go to directory

   C:\ProgramData\PTC\Mathcad Prime

(Note that the ProgramData directory is normally hidden, ) You will find a file named

   MathcadPrime.exe.V7.Config

and/or

   MathcadPrime.exe.Config

that may be corrupt.

Delete the file. No worries, Prime will recreate it if it is missing.

(If you are unsure, rename it to      MathcadPrime.exe.V7.Config.old      or so).

After that start up Prime.

Success!
Luc

[VM_10833235]

Thank you for the quick response!

Same thing!

I made the start up procedure again, with my account login and nothing, the same as before happened!

I ll attach a picture below.

If i click on the iccon, nothing happens.

 

[VM_10833235]

And also, if I right click on the app and close it from the taskbar, it asks me if i want to save the file

[DhirajPatil]

Hi VM_10833235,

Do you have the right version of the Microsoft .NET Framework installed? 

Thanks,

Dhiraj