How to transfer MathCad 14 license to a new notebook?
I work in the IT department of Gericke Group and we have a user of your software (MathCad 14) who is getting a new notebook. I installed MathCad 14 on the new notebook, but activating the license fails. When I copy the license.dat from the old machine, the error is: "The hostid of this system does not match the hostid specified in the license file." When I try to do an online activation and log in, I get the error: "Der Server hat eine Protokollverletzung ausgeführt. Secion=ResponseHeader Detail=Auf CR muss LF folgen."
I need to transfer the license somehow to the new machine - can you show me how? I tried to access your eSupport license management, but it says my account has no permissions.
Thanks for your help (and I speak german btw, just in case). Kind regards, Valentin Weber