cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Want the oppurtunity to discuss enhancements to PTC products? Join a working group! X

How to transfer MathCad 14 license to a new notebook?

FH_3697606
1-Newbie

How to transfer MathCad 14 license to a new notebook?

Hello

I work in the IT department of Gericke Group and we have a user of your software (MathCad 14) who is getting a new notebook.
I installed MathCad 14 on the new notebook, but activating the license fails.
When I copy the license.dat from the old machine, the error is:
"The hostid of this system does not match the hostid specified in the license file."
When I try to do an online activation and log in, I get the error:
"Der Server hat eine Protokollverletzung ausgeführt. Secion=ResponseHeader Detail=Auf CR muss LF folgen."

I need to transfer the license somehow to the new machine - can you show me how?
I tried to access your eSupport license management, but it says my account has no permissions.

Thanks for your help (and I speak german btw, just in case).
Kind regards,
Valentin Weber
1 REPLY 1

 Hi Valentin,

 

Read this article - "Transfer of product license from an existing Host ID to a new Host ID": https://www.ptc.com/en/support/article/CS20911

Top Tags