License activation failed

[MA_1624856]

I received the license file in an email and I tried to activate the license but it gave me this error message: 
License Status: Invalid 
License Type: No License 
Date Issued: 
Expiration Date: 
File: C:\Users\mudha\Documents\Mathcad\sw_license_email_593242.dat 

12/21/2024 12:09:43 PM : The license request failed. 
Requesting MathcadPrime ... 
C:\Users\mudha\Documents\Mathcad\sw_license_email_593242.dat: (-5) No such feature exists. 

Could you please help? 
my email address is mudhafar@mit.edu or mudhafar_ali@hotmail.com 


 

[LucMeekes]

Read here https://community.ptc.com/t5/Mathcad-Installation/License-activation-failed/m-p/990376#M4166.

[VladimirN]

About this error:

• "Error "(-5) No such feature exists" when Mathcad Prime 6.0 or legacy version is configured with the latest versioned license file": https://www.ptc.com/en/support/article/CS349126 
• "Error (-5)": https://www.ptc.com/en/support/creo-admin-troubleshooter/error-code/other-errors/error-5 
• "Error “FLEXnet Licensing error: (-5), No Such Feature Exists” when launching PTC Applications": https://www.ptc.com/en/support/article/CS27121 

[vnamboodheri]

Hello @MA_1624856, 

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.