License upgrade error

[AD_2895922]

Invoice number BKD-73654128486
Cleverbridge reference number 508685416

When running the license wizard to upgrade to the full student version, I encounter:

"The HTTP request was forbidden with client authorization scheme 'Anonymous'"

Please advise

[ppal]

Hi

This is a user forum and you cannot get specific licencing help here

To contact PTC for Mathcad licensing support, you can use the following methods: Email: Send an email to wwlm@ptc.com, or use the "Open a new case" option via the PTC Customer Care Case Logger. Phone: Contact the PTC Customer Care Center. For North America, call 877–275-4782. For Europe, call 00800–78–24-43-57. You can also log a case online using the PTC Customer Care Case Logger. 

[VladimirN]

Please provide a screenshot of your error.

[AD_2895922]

[VladimirN]

Did you run the installer as Administrator?

[AD_2895922]

Yes

Tony
( :=O==)===:::

[AD_2895922]

When trying to apply the license I received on purchase of Mathcad Prime I get:

[VladimirN]

1. Verify the expiration date of the license file.

2. Article - "Error “FLEXnet licensing error: -10, Feature has expired” when starting PTC Flex-enabled applications": https://www.ptc.com/en/support/article/cs30157

[vnamboodheri]

Hello @AD_2895922, 

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.