Mathcad Prime 11 Student Edition - Transfering License to Another Computer

[melana_kfr]

Hi everyone!

I purchased a 1-year student license for Mathcad Prime Version 11. I would like to deactivate my license from the original machine and then reactivate it on a new computer. So far, I have uninstalled all Mathcad-related applications from my original computer and followed the original installation instructions to download and setup PTC Mathcad Prime 11.0.1.0 on my new computer. However, I am at the step where I need a new Product Key/Code to activate the product. Could someone please guide me through how to obtain a new Product Key, and/or tell me who to contact in order to obtain a new one.

Thank you for your help in advance.

[LucMeekes]

You'll want option 2 from the following:

• Transferring Mathcad License from Existing Host ID to New Host ID
  1. Commercial / Maintenance Active  Customer
  2. Student Edition or Mathcad Single User Account

Success!

Luc

[melana_kfr]

Hi Luc,

Thanks so much for the reply. I just tried to access Option 2 and recieved the following error shown below. Please advise on how to proceed.

Thanks again for your help! I really appreciate it.

Best regards,

Melana

Error Message

[LucMeekes]

You purchased the 1-year license, so I think you should have a valid login that allows you to access the account information with the possibility to transfer the license.

I'd say, do as the message tells: Contact the "Community Team", via the link provided.

If that doesn't help, you should contact PTC support (which this forum is NOT).

To reach PTC support try the following links:

• "Mathcad Contacts": https://support.ptc.com/support/mathcad_contacts.htm
• "Mathcad Installation & Licensing Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm

Success!
Luc

[LucMeekes]

• "Mathcad Contacts": https://support.ptc.com/support/mathcad_contacts.htm
• "Mathcad Installation & Licensing Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm

[AndrewK]

Hi @melana_kfr I think Luc's second link was supposed to redirect here Transferring Mathcad Single User or Student lice... - PTC Community

I will fix the redirect so either link will work shortly. Sorry for the confusion and let us know if you need any further assistance.