Mathcad Prime 11 license activation issue

[FH_3697606]

License activation issue, it seems like the Hardware ID of our user has changed, when I request a license now, with all correct info, I get the .dat file but when I import it, nothing happens and it stays unlicensed. Im guessing it's the ID of the device which is wrong. how can this be fixed

[Catalina]

Hi @FH_3697606 

Please check out this resource as it may be of use for your issue: How to Transfer Mathcad license from an existing ... - PTC Community

Best regards,

[FH_3697606]

Hi @Catalina 

Thanks for your response!

Sadly I do not have access to the License Management Portal mentioned in the post you sent.

It says my Account has  Insufficient Privileges. Which is weird since we do not have another account.

Do you have any idea how to resolve this?

Best regards,

[Catalina]

Hi @FH_3697606 

Unfortunately, these are the resources I have available to forward to you at this time, as we do not handle account management. For account management, you may need to contact your admin.

Best regards,