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Serge.y.Fortin12-Amethyst
12-Amethyst
April 4, 2024
Question

Mathcad Prime 9.0 wont start after a crash

  • April 4, 2024
  • 1 reply
  • 1068 views
I am using Mathcad Prime Release 9.0 and Datecode9.0.0.0

I have been using Prime 9 for several months. Yesterday, when starting, Mathcad crashed the whole computer. After reboot, when starting mathcad, I see the small message saying mathcad is starting. Then nothing. Mathcad stops and no mathcad is seen on program manager (windows 10). I uninstalled Mathcad, then reinstalled but I still have the same issue.

Here are the errors that I faced
No message

    1 reply

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    April 4, 2024

    Try removing the file:

    "C:\ProgramData\PTC\Mathcad Prime\MathcadPrime.exe.V7.Config"

    as it may be corrupt.

    No worries, this file is created by Prime when it doesn't exist. You can also rename it.

     

    Success!
    Luc

    S
    Serge.y.Fortin12-AmethystAuthor
    12-Amethyst
    April 5, 2024

    Thanks for your quick replie.

    It did not worked.

    Y did the same with the worksheet... file and rebooted. No success.

    Any other suggestions

    Thanks

    Serge Fortin

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