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Mathcad Prime Licensing Issue

SB_10416515
1-Newbie

Mathcad Prime Licensing Issue

When trying to license Mathcad Prime 7.0. I select "Configure product to use existing license" , select "Source List", input the license information, then receive the message "The following products have been licensed. PTC Mathcad Prime 7.0. However when I exit this window the software is still unlicensed. Any help would be appreciated. Thank you
2 REPLIES 2

1. Please provide a screenshot of your error.
2. What type of licensing and what licensing information do you use?

Hi @SB_10416515,

 

Is it a node locked license or floating license that you are trying to configure with?

 

Also, as suggested by @VladimirN provide the screenshot of the error window

 

Thanks,

Vipul

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