Mathcad does not start

[JS_9776649]

Mathcad does not start up. I have tried re-installing it without any luck. The start-up image shows for 1-2 seconds, then nothing happens

[VladimirN]

What version on Mathcad?

[JS_9776649]

Prime 6.0

[VladimirN]

And Windows OS?

[JS_9776649]

Windows 10 Pro 64 Bit

[VipulT · Accepted solution]

Hi JS_9776649,

Follow the below steps 

• Rename the file MathcadPrime.exe.Config to old_MathcadPrime.exe.Config  in the location "<C:\Program Data\PTC\Mathcad Prime>" 
• Rename the folder PTC to old_PTC in the location " C:\Users\%username%\Appdata\Local" 
• Clear temporary files on machine 

Then launch Mathcad Prime 6.0 using administration privilege's 

Thanks,

Vipul

[JS_9776649]

Wow that worked perfectly. Thank you very much. You save a lot of work for me on my Bachelor Thesis now. 

Thank you again!

Best regards

Jørgen