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Thanks to Andy McGough (and the PTC team) for shepherding the process to get the license acquisition tool fixed. I was able to generate my licenses for Prime 4.0 and MathCAD 15 using the activate license tool from Prime 4. My original product code is good now and into the future.
Try this tips:
Henry,
1. There are no attached pictures in your message.
2. Here is a "Customer Support Guide":
https://www.ptc.com/en/support/csguide/Licensing/Modify_License_Configuration
https://support.ptc.com/appserver/cs/lm/index.jsp
I have been at this for two months now. I purchased educational Prime 4.0 with MathCAD 15 in 2017 through student discounts. I currently have both programs operative on an old computer that has a case that's falling apart - the license is perpetual.
I have the CD (and case) and I have the email from Student Discounts with a record of the purchase. As I was a member of the St. Cloud State University Faculty until January of this year, PTC support assumed that I was licensed through SCSU - that is not the case - some confusion resulted.
Amit Deshpande was the first support tech person with whom I communicated. He passed my case off to Vlad Mihaela who has attempted to assist me in licensing. Most recently Vlad requested that I furnish him a copy of my purchase as that might help in securing the license - I have furnished that to him via email.
When I enter my product code into the licensing configuration tool (mentioned in the post to which I am replying) I simply get the message that the product is no longer available. I do not have the credentials to enter the appservers support - that would not be consistent with a single user educational license.
I just want to migrate my Prime 4.0 and, especially my MathCAD 15 to my new computer. Andrew McGough made a commitment that PTC would honor all existing licenses post discontinuation of sale of any MathCAD products older than Prime 7. I want PTC to honor that commitment.
Please tell me what, specifically, I am supposed to look at? When I attempt to use my product code to activate my perpetual license on my new computer I get the message that my trial software is no longer available. I did not purchase trial software - I purchased a perpetual license to use the educational Prime 4.0 and MathCAD 15.
When I go to a case logger - I simply get referred to "the Community". I do not have the credentials to enter the license management system.
Simply telling me to "take a look" is sending me to the haystack looking for the needle.
I have a simple issue to which the solution is to honor the perpetual license for the student version of the software that I purchased and to allow me to migrate the software to my new computer (and subsequent new computers) using the "activate license" process from Prime 4.0 and then to ensure that the MathCAD 15 can use the license file as described in the instructions on the inside of my CD case.
He tagged three PTC employees to take a look at your case, of which I'm one of them, but I'm also the one who doesn't actually have powers to solve your problem.
But I'll annoy Andy on your behalf.
Edit: We're digging into it. Please continue your patience!
@HM_10279559 @VladimirN @DJNewman ,
Hey @HM_10279559 ,
Let me have one of my engineers connect with you and understand the issue and guide you accordingly.
Regarding connecting with License management, please check this link - https://support.ptc.com/support/mathcad_supportCenterSingleUser.htm
Thanks,
Harry
**#Edited my response with the link to a community article **
Thanks to Andy McGough (and the PTC team) for shepherding the process to get the license acquisition tool fixed. I was able to generate my licenses for Prime 4.0 and MathCAD 15 using the activate license tool from Prime 4. My original product code is good now and into the future.