Question: Moving MATHCAD 15 to a new PC.

[regcurry]

I think my 10 year-old PC is showing signs of failing.

The reason I am asking this question is my failing memory of my first installation of MATHCAD 15 reminds me it was a nightmare.  As I recall, after PTC took over MATHCAD, the licensing and installation were the most convoluted processes I have ever encountered with newly purchased software.

I still have my original Product Code and MED-60602-CD-150_M050.zip file, as well as the unzipped files.

If when I purchase a new PC, can MATHCAD 15 be installed with just the original Product Code and the original zip installation files without having to contact PTC, or will this be another painful process?

I am only interested in MATHCAD 15, not Prime.

Thanks for any help.

[DJNewman]

You'd need to contact PTC given the end-of-sale of Mathcad 15.

[regcurry]

Does that mean I have to buy another version or Prime?

[DJNewman]

Well, PTC is able to transfer your (presumably perpetual) license to a new computer for hardware replacement purposes. We've said as much in our end-of-sale FAQ: https://www.mathcad.com/en/-/media/files/pdfs/mathcad/end-of-sale-mathcad-faq-en.pdf
You will have to contact us through Support, though.

Buying a licence of the latest version of Mathcad Prime may be what PTC wants you to do, but you don't have to. And right now you can't buy a licence containing Mathcad 15.

[regcurry]

Thanks.

How do I determine if my license is perpetual? I assumed it was when I purchased it, but it is an academic version . Does that mean it’s not a perpetual license?

Thanks much.

Reg Curry @Comcast

[DJNewman · Accepted solution]

Ah, it's an Academic version? I'm going to private-message you the email address of our academic guy and he'll know much more about it than I would.

[regcurry]

Thanks

Reg Curry @Comcast

[regcurry]

I did not get much help from your other contact (Mitch G.).  My license for Academic MATHCAD 15 is indeed perpetual.  I still have the sales receipt.  However, since you no longer sell or support MATHCAD 15, I assume I will be SOL if my PC does indeed fail.  This does not speak well for PTC products or customer service.  Because of this, I am resurrecting my use of the free SMATH-STUDIO, a clone of MATHCAD.  It’s not as powerful and requires a learning curve, but I seem to have no other option if my PC does indeed fail.

FYI:  I am not a happy customer.  I am considering contacting the Federal Trade Commission since I purchased a perpetual license that is turning out to be not-perpetual.