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Solved! Go to Solution.
Please submit your log here: https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log
Please submit your log here: https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log
Hello Vladimir,
when clicking the link i only get to the support assistant and can't upload anything there.
as I have an enterprise licence, but no information on the contract number i cannot upload anything. Or at least I don't know how
Quote: "Your Customer Number, Service Contract Number (SCN) and Sales Order Number (SON) can be found on your Shipment confirmation email received from PTC. If you have purchased Mathcad with maintenance and cannot locate your Confirmation letter, contact us with your order details or contact your administrator".
Link - "Mathcad - How to find Customer Number, SCN and SON": https://support.ptc.com/support/mathcad_SCN_SON.htm