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microsoft updates causing mathcad to fail accessing license until reinstall.

WS_10232442
3-Visitor

microsoft updates causing mathcad to fail accessing license until reinstall.

I have a user that everytime a Microsoft update is pushed must reinstall mathcad because the license request failed. is there a listing of registry edits made during install that we can then be sure not to modify when making changes? 

 

3 REPLIES 3

 Hi,

 

1. What version of Mathcad are you using?

2. Please provide a screenshot of the error that occurs.

we are using prime 7

WS_10232442_0-1648660999266.png

WS_10232442_1-1648661092266.png

 

 

 

 

Compare the "HOST ID" with the one specified in the license file.

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