Hi. I think that your clear mind help me:). My system is Windows 8.1. One time I have noticed that help for MathCAD Prime 2.0 doesn't work. Program just gave me message (see bellow). How to fix it? Reinstallation doesn't help.
HTTP ERROR: 500
INTERNAL_SERVER_ERROR
RequestURI=/index.jspx
Caused by:
java.lang.NullPointerException
at java.io.File.(Unknown Source)
at com.arbortext.dmc.consumer.tool.Utils.getConsumerUserHome(Utils.java:16)
at com.arbortext.dmc.consumer.update.UpdateManager.(UpdateManager.java:111)
at com.arbortext.dmc.consumer.update.UpdateManager.getUpdateManager(UpdateManager.java:98)
at com.arbortext.dmc.consumer.servletfilter.RedirectFilter.doFilter(RedirectFilter.java:86)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1088)
at com.arbortext.dmc.consumer.servletfilter.AuthenticationFilter.doFilter(AuthenticationFilter.java:76)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1088)
at com.arbortext.dmc.consumer.servletfilter.InitFilter.doFilter(InitFilter.java:149)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1088)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:729)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:324)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:513)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)
Please find a solution ("The temporary directory is not writable") in this thread: http://communities.ptc.com/message/189521#189521
Thanks for help, but my temp dir is writable. Is not a problem. Should be something else
Try to contact with PTC tech support by using "Mathcad Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm