Mathcad Prime 5.0 installation problem during Application Selection

[rtannh]

Dear community,

I have a weird problem during installation of Mathcad Prime 5.0 Express. On three machines with Win10 the installation gets stucked at the "Application Selection". It does not show the list to select an application and I can not process with the installation. It's just an white empty screen. I had Mathcad Prime 4.0 installed before and uninstalled it.

What can I do to install Mathcad Prime 5.0?

Yours,

Robert

[LucMeekes]

First off. You should not need to uninstall Prime 4. Prime 4 and Prime 5 should happily run side by side on the same computer. You might even be able to copy expressions from Prime 5 to Prime 4.

This problem has been reported before. See here:

https://community.ptc.com/t5/PTC-Mathcad-Questions/install-mathcad-prime/td-p/566829/jump-to/first-unread-message

Success!
Luc

[rtannh]

I know. On one machine I have uninstalled Mathcad 4.0 and on the other I tried to use a parallel installation. But in both cases I can not install Mathcad. Furthermore, it seems that their does not exist any fix to this issue?

Yours

Robert

[LucMeekes]

I'm afraid you're right about that.

Who knows....it might help if you bring this to attention of PTC support (see the other topic for a link to them.)

Luc

[ptc-2992968]

I have the same problem, but get no answer from the support 😞

Joe

[Werner_E]

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@ptc-2992968 wrote:

I have the same problem, but get no answer from the support 😞

Joe

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Not surprising. Probably that means that PTC does not want you to use or buy their software.

[rtannh]

Ok, I think PTC has some major issues with Mathcad at the moment. I requested another download for mathcad with a new email and name and haven’t got any responses or information so far. They don’t even send download links to potential customers.

For me it seems that they have some issues. Could somebody with a working system try to get a new download of Mathcad Prime 5.0 Express? Maybe with a new email/account? Furthermore, I’m from Germany. Do other regions have the same problem?

yours,

Robert

[ptc-2992968]

The link (I also get no emails) is not the problem, it is probably the software.
I am also from Germany

Joe

Link
https://www.ptc.com/de/products/mathcad-express-free-download/install
https://www.ptc.com/en/products/mathcad-express-free-download/install

[ManuL]

You need to change your windows system language to English. The installation doesn't work in German.
After you changed your system language you can install Mathcad without problems and then you can change the language back if you want.

[LucMeekes]

This sounds like a true PTC solution...

[rtannh]

In the meantime, I found a solution to install Mathcad 5.0. But it was not from PTC. At the very first day or even hours after release a download version existed that works. So you just have to get this version (not the installer) and your are good to go. Even in Germany with a german PC and german language 🙂

I have no idea if its on purpose from PTC or if they just have stupid students programming their software. Either way, now the community in Germany has some ways to install Mathcad 5.0

[MK_10086053]

Hi, could you link that version?

[VladimirN]

For other available date-codes (releases of Mathcad Prime), you need to open a "Support Case", here: https://www.ptc.com/support/case-logger