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Mathcad prime 5.0 not installing on Win 10

MM_9554404
4-Participant
4-Participant
‎Oct 12, 2020 02:29 AM
‎Oct 12, 2020 02:29 AM

Mathcad prime 5.0 not installing on Win 10

I downloaded Mathcad prime 5.0 via the link provided after purchase. When I doubleclick setup.exe (after unpacking), I got prompt "Do you want to allow changes to your disc?", I press "Yes" and the window closes and nothing happens. I have Win 10 and MS framework installed. Any advice?
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rghadge
15-Moonstone
15-Moonstone
(To:MM_9554404)
‎Oct 13, 2020 01:39 AM
‎Oct 13, 2020 01:39 AM

Hi @MM_9554404,

 

Try below suggestions:

  1. Make sure you have Microsoft .NET Framework 4.7.2 installed on your machine. (If not already installed use this link https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows to install the same)
  2. Disable Anti-Virus if there is any on your machine
  3. Run setup.exe as Administrator

You may even try running PrimeWixInstaller_64bit.msi from the ptcsh0 folder of installer and see if it helps.

 

Let me know if problem still persists.

 

Regards,

Rahul

 

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