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Hi Folks,
Here's a problem I saw on Dell laptop a while back and now have on my new desktop - a Dell running Windows 11. I made a simple function of x and y. It looks fine as a contour plot, but the 3D plot won't render. Has anyone else seen this?
This is the only graphics related problem I've had with either machine, so it doesn't feel like a driver issue.
Thanks for your attention 🙂
Mark
It may be something you would like to report to PTC Support (again).
Have you ever heard again from the support back in 2022? Actually your problem wasn't solved and the latest 'news' in that thread is that PTC support is "working on it" 3D Plots in Prime 7 Not Showing on Screen
I have not experienced that kind of error and can't remember that it was already reported here in the forum.
Does the effect occur with every 3D plot you make. What happens if you choose "Surface Fill"?
Does it help to change the number of points from the default 41 to something else?
Does it also show when you use CreateMesh() (maybe with other numbers instead of the 50?
Actually I am just poking in the blue as I have no idea what could cause this strange error (guess you already followed the usual IT advice to deinstall the software and install it from anew 🙂 ).
Given that you had a similar problem in 2022 with a Dell, too, it looks like a very specific incompatibility but I can't imagine what could be soo different on a Dell machine...
Hi Werner,
Thanks for your quick reply. PTC should put you on their payroll 🙂
When went back to try again, I added another sheet to a Prime session I already had open and it worked. When I closed Prime and started again, the problem came back. Weird.
Alas, changing the number of plot points doesn't fix the problem. Neither does adding surface fill. I contacted PTC about this problem when I saw it on my laptop a while back. They followed up and then I never heard back. I guess they lost interest.
While I have your attention, I don't see any way to color code height in the 3D plots. I think V15 used to do that. Am I missing something?
It took them a while, but I think they have most of the bugs worked out of Prime. My only remaining beef is the plotting functions. I can either format a plot properly, with axis labels and grid lines, or I can have 3D plots. I can't have both.
Mark
Hi there,
It's interesting that the contour plot renders correctly while the 3D plot does not. This indeed suggests that the issue may not be directly related to the graphics drivers, especially since it's occurring across two different machines. Here are a few steps that could help you troubleshoot this issue:
It could be beneficial for other users as well if you could share the solution once you've found it. Best of luck, and hopefully, you'll get your 3D plots rendering properly soon!
Don't think that PTC lost interest - you can only loose something you previously had.
Nonetheless I would remain "annoying" and ask again and again - after all Prime is not freeware and you can expect it to work OK even on a Dell computer which is nothing exotic anyway.
Concerning color coding height you are not missing something - the only thing you're doing wrong is that you're using Prime. Prime still is less capable than Mathcad and is missing a lot of features - especially when it comes to 3D plots.