comes up when I try opening the program
To specify I have the student edition.
it looks like you skipped licensing step.
1.] Please enlarge error message window and publish it, again.
2.] Did you receive license file via email ? If YES, then save it on the disk.
3.] See my reply at https://www.ptcusercommunity.com/message/467981#467981 page (published 20-Oct-2016 16:00).