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Reply by email

SOLVED
StephenWilliams
Sapphire II

Reply by email

I don't see the "reply" link on the notification email?

Maybe I'm jumping the gun, this notification was about 12 minutes after the annoucement.

 

replytolink.jpg


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Reply by email

It showed up on the next announcement along with the KUDOS link.

I believe the Kudos link will be handy until the email formatting is improved.

 

replytolink2.jpg


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

View solution in original post

34 REPLIES 34

Re: Reply by email

I don't either...

Re: Reply by email

Me neither.

 

And I guess the idea that being able to see the entire post (with images, quote formatting, etc.) was important to reply by email functioning well didn't matter.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

It showed up on the next announcement along with the KUDOS link.

I believe the Kudos link will be handy until the email formatting is improved.

 

replytolink2.jpg


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

View solution in original post

Re: Reply by email

Not for me, I've still got nothin'. I'm not sure why you got a "reply"link on that notice, replies are turned off on that post (and all topics on that board).

 

Here's the notification I got for your post:

 

Capture.JPG

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

Hi everyone,

 

Thank you for this information. We are looking into the issue of reply by email links not appearing in email for content posted anywhere in the community.

Re: Reply by email

This post https://community.ptc.com/t5/Detailing-MBD-MBE/auxillary-view/m-p/567727/highlight/true#M26766 was my first reply via email...it worked as expected.

I've also kudo'd via the link in the email too. That will surely generate more kudo's from me... and quit calling me shirley Smiley Happy


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

Hi everyone,

 

Thanks for the updates. Please let us know if you continue to encounter issues.

Re: Reply by email

I still have no reply or kudo links in my notifications.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

Just out of curiosity, are you logged into the PTC Community?

Re: Reply by email


@Dale_Rosema wrote:

Just out of curiosity, are you logged into the PTC Community?


I have to be to reply, but the community logs me out multiple times a day so I can't say that I am logged in when an email comes in.  Not sure how that would effect the content of the notification email though.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

I do not have a browser window open at this moment. I don't believe it's a requirement to be logged in to reply via email (as I am doing as I type).
I'm sure the system does some sort of validation that the email is coming from the valid email address I am registered from and possibly the link is specific to me, it's not a "simple" email address that It's replying to.

Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

@TomU @dgschaefer

 

It looks like @StephenWilliams was successful.  Can you try again?

 

 

Re: Reply by email

I've been watching my notifications, I still don't have any reply or kudo links.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

I have been using it regularly...except for this one where i want to add an image...Smiley Sad

 

reply-by-email.jpg


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

@dgschaefer Are you using any spam filtering software, and/or have you checking spam/junk type folders? 

Re: Reply by email

Only, I believe, what comes with MS Outlook.

 

Besides, I'm getting the emails just fine, they are not being filtered, they are just missing the links.  My junk folder is empty.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

Do other web links come thru okay? Maybe your email system is stripping out suspicious links from your email??
Such as the home depot link I put below?
https://www.homedepot.com/


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email


@StephenWilliams wrote:
Do other web links come thru okay? Maybe your email system is stripping out suspicious links from your email??
Such as the home depot link I put below?
https://www.homedepot.com/



The other links come through fine.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

How about mail-to links, like the one below?
mailto:ptc1.prod%7C35t3d0c1a%7C75h3207-bc9d-4a91-9e69-83350a673@reply01.lithium.com?subject=Re:%20Reply%20by%20email&body=%0A%0A%23%23-%20Please%20type%20your%20reply%20above%20this%20line%20-%23%23

Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

That comes through as un-clickable gibberish, both in the notification email:

 

Capture.JPG

 

 

And here on the forum:

Capture2.JPG

 

 

 

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn

Re: Reply by email

Stephen's example was un-clickable for me as well, but I am seeing the "Reply" and "Give Kudos" links:

Reply & Give Kudos.png

Re: Reply by email

My wife refers to most of my actions a gibberish, so I'm used to that!! Smiley Tongue

 


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

Would the link have not been gibberish if the emoji (that knows better than you) was converted in the middle of the text?

Re: Reply by email

Test this link?
Reply

Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

Which link?

Re: Reply by email

The link didn't go thru and now I can't edit the post...yuck

 

Reply

I added it here...maybe...


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email

The link shows up but it won't let me use it.  It was specific to you and just bounces back:

"Reply by email can not be posted"

Re: Reply by email

So the question is really supposed to be if @dgschaefer email system is stripping off the email links.

 


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)

Re: Reply by email


@StephenWilliams wrote:

So the question is really supposed to be if @dgschaefer email system is stripping off the email links.

 


If it is, I'm not sure why or how.  We use MS Office 365 and MS Outlook like many others here I suspect.  I checked online and I get the same thing there as I do in Outlook.

--
Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn
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