Can't Activate Purchased License

[SM_14053443]

I purchased the license for Mathcad Prime 11 Student Edition, but when I attempt to activate it, I receive an error stating that I have reached the maximum number of license requests available for my product type. I have not used or activated my product key on any other device, so I am confused why I am getting this error message. I tried the online license portal, but it gave me the same error. I've included pictures of the error message and some information to help figure this out.

Host ID: DC-21-48-00-77-A1

[MartinHanak]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

[anursingh]

Hi @SM_14053443,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag