Can't install Creo 8 - launch setup.exe

[YL_10659913]

Hi Folks,

yesterday I couldn't start Creo 8 on my Windows 11 Surface Pro 8, which I use for university projects. So I tried a few things but as Creo sometimes is a bit wonky, I decided to reinstall it from scratch. It is important that I had it installed before in the exact version (8.0.4.0) I am trying to install now.

As I now try to install it again, I run the setup.exe file as an administrator, but nothing happens. It just creates this error-log in the event viewer:

Name der fehlerhaften Anwendung: setup.exe_Creo, Version: 36.0.2022.13, Zeitstempel: 0x62275bd0
Name des fehlerhaften Moduls: baselibmt.dll, Version: 36.0.2022.13, Zeitstempel: 0x62272100
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000183da
ID des fehlerhaften Prozesses: 0x0x1494
Startzeit der fehlerhaften Anwendung: 0x0x1DA3F40C30203E9
Pfad der fehlerhaften Anwendung: C:\PTCinstall\setup.exe
Pfad des fehlerhaften Moduls: C:\PTCinstall\pim\x86e_win64\baselibmt.dll
Berichtskennung: ae66e482-ef09-497b-affb-46b816cb35fb

so I assume it's got a problem with the baselibmt.dll file. I have really tried anything, got a baselibmt file from a friend which is known to be working, turned off Hyper-V virtualization, updated everything, countless reboots, installed a new .Net Framework, deleted everything that is remotely correlated to PTC or Creo, tried installing it on an external harddrive... nothing works.

I would really appreciate any help at this point.

[MartinHanak]

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@YL_10659913 wrote:

Hi Folks,

yesterday I couldn't start Creo 8 on my Windows 11 Surface Pro 8, which I use for university projects. So I tried a few things but as Creo sometimes is a bit wonky, I decided to reinstall it from scratch. It is important that I had it installed before in the exact version (8.0.4.0) I am trying to install now.

As I now try to install it again, I run the setup.exe file as an administrator, but nothing happens. It just creates this error-log in the event viewer:

Name der fehlerhaften Anwendung: setup.exe_Creo, Version: 36.0.2022.13, Zeitstempel: 0x62275bd0
Name des fehlerhaften Moduls: baselibmt.dll, Version: 36.0.2022.13, Zeitstempel: 0x62272100
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000000183da
ID des fehlerhaften Prozesses: 0x0x1494
Startzeit der fehlerhaften Anwendung: 0x0x1DA3F40C30203E9
Pfad der fehlerhaften Anwendung: C:\PTCinstall\setup.exe
Pfad des fehlerhaften Moduls: C:\PTCinstall\pim\x86e_win64\baselibmt.dll
Berichtskennung: ae66e482-ef09-497b-affb-46b816cb35fb

so I assume it's got a problem with the baselibmt.dll file. I have really tried anything, got a baselibmt file from a friend which is known to be working, turned off Hyper-V virtualization, updated everything, countless reboots, installed a new .Net Framework, deleted everything that is remotely correlated to PTC or Creo, tried installing it on an external harddrive... nothing works.

I would really appreciate any help at this point.

---

Hi,

I do not think that anybody knows how to resolve your problem. My guess is that the problem was caused by some Windows 11 update.

Immediate solutions?

• use different computer
• install virtual machine on Surface Pro 8 & install Creo inside it

Note: Uninstalling Creo not a good idea. If it is necessary you can let current installation intact and install another instance into different installation directory.

[MartinHanak]

Hi,

you can try procedure mentioned in https://community.ptc.com/t5/PTC-Education-Forum/running-setup-exe-does-nothing-Creo-8-0/td-p/793740 by DD_10300911 user, i.e. cleaning some directories before starting setup.exe.

• login as Administrator
• clean Documents directory
• clean %TEMP% directory
• start setup.exe