running setup.exe does nothing - Creo 8.0

[DD_10300911]

When I try to run setup.exe to install the student edition of Creo 8.0 it asks me if it can make changes to my computer but then does nothing when I say yes. An application error did appear in Event Viewer, I pasted it below.

Windows 11

PTC Creo Parametric 8.0.3.0

Faulting application name: setup.exe_Creo, version: 36.0.2021.403, time stamp: 0x61a0bcb2
Faulting module name: baselibmt.dll, version: 36.0.2021.403, time stamp: 0x61a08565
Exception code: 0xc0000005
Fault offset: 0x00000000000183da
Faulting process id: 0x4b80
Faulting application start time: 0x01d8602033affa6b

[VladimirN]

Are you running the installer - as "Administrator"?

[DD_10300911]

Yes, I've tried to run as administrator and not. With both firewall on/off. Anti virus on/off.

[hornhaut]

I have the same application error in the event viewer

Faulting application name: setup.exe_Creo, version: 36.0.2021.403, time stamp: 0x61a0bcb2
Faulting module name: baselibmt.dll, version: 36.0.2021.403, time stamp: 0x61a08565
Exception code: 0xc0000005
Fault offset: 0x00000000000183da
Faulting process ID: 0x3a08
Faulting application start time: 0x01d865ed0de85c9e

Tried it with and without firewall and defender, as administrator, and with current versions of Creo 8 as well as Creo 7 on Win 11. Also reassigned access to the whole folder and its subitems to the user group "Everyone" since 0xc0000005-Exceptions seem to be related to access issues. Before that, the folder was assigned to me, which also did not work. I moved it to C:/ making sure that there is no space in the path. I also tried the compatibility mode (Win 8 and Win 7) without success.

Would be great to find work out a solution. I am happy to provide more information if needed 🙂

[MartinHanak]

Hi,

Q1: Does your computer contain Intel processor ?

Q2: What Windows 11 build is installed ?

[hornhaut]

Hi Martin,

Yes, it has an Intel i9 processor (10885H) and the Windows version is 21H2, build number 22000.675 (as far as I understand that's the latest version).

Best

Sebastian

[MartinHanak]

---

@hornhaut wrote:

Hi Martin,

Yes, it has an Intel i9 processor (10885H) and the Windows version is 21H2, build number 22000.675 (as far as I understand that's the latest version).

Best

Sebastian

---

It's OK.

Try something like this

Also you can install MSVCP packages before starting installation

[hornhaut]

Hi,

Still produces the same error, both in CMD and Powershell, again both started as administrator 😕

Faulting application name: setup.exe_Creo, version: 36.0.2021.403, time stamp: 0x61a0bcb2
Faulting module name: baselibmt.dll, version: 36.0.2021.403, time stamp: 0x61a08565
Exception code: 0xc0000005
Fault offset: 0x00000000000183da
Faulting process ID: 0xbc4
Faulting application start time: 0x01d8660347168829
Faulting application path: C:\tmp\Creo_8030Win64\setup.exe
Faulting module path: C:\tmp\Creo_8030Win64\pim\x86e_win64\baselibmt.dll

Also, all these MSVCP packages were already installed, I guess due to having several Unity and Visual Studio versions on the machine. I also checked the other executables in this folder, all of them are already installed.

Sebastian

[MartinHanak]

Hi,

unfortunately I do not have any other idea.

[hornhaut]

Hi Martin,

thank you for your suggestions, anyway. Much apprechiated!

Sebastian

[DD_10300911]

Hi there! I was actually able to get it working, so if you haven't yet maybe try this. I got Creo 8.0

1) Delete all files that you downloaded, there were a couple in my documents folder that the installer created so delete those too.

2) restart your computer

3) re-install the .zip 

4) turn off the firewall

5) unzip

6) right-click setup.exe and run as administrator

after doing that the installer actually ran and I was able to follow the prompts.

A couple of notes: The first time I ran it, it didn't do anything after I logged in to get the credentials. I just closed it and re-ran as admin and it worked the second time. Also, once it was downloaded, I needed to right-click the actual program from the desktop and run it as admin to give it extra perms.

Hopefully that helps and you get it working. Best of luck!

[MA_2627485 · Accepted solution]

The reason for this error is down to Hypervision on Windows (10 and 11 mostly), for some reason breaks this baselibmt.dll 

The fix is simple:

1. Type command in your Start Menu search bar and right-click select Run as Administrator. Then input the following command: bcdedit /set hypervisorlaunchtype off
2. Restart your system. Hyper-V virtualization will not start after the reboot.
3.  Now you can run the creo setup.exe as it will work as expected.
4. If you want to turn Hyper-V virtualization on again, use the following command: bcdedit /set hypervisorlaunchtype on
5. Restart your system again.

This has been a problem for a long time, I believe it had been mentioned to turn it off somewhere online but didn't give the proper details of how it should be done.

Enjoy!

[hornhaut]

Thank you! That solved it for me!

[MartinHanak]

Hi,

how to get current value of hypervisorlaunchtype ?

Can I use bcdedit /enum command ?

[MA_2627485]

I suggest using Google,  I have given the answer and the solution which works.

https://superuser.com/questions/1026651/how-to-find-out-whether-hyper-v-is-currently-enabled-running#:~:text=Click%20Start%2C%20click%20Administrative%20Tools,no%20further%20action%20is%20needed.

This is quite a generic question relating to the windows sub-system, not really a question relating to Creo issues.

Presume it's running if you got a problem, and presume it's not if you have no issues with the setup.exe

[MartinHanak]

Hi,

thank you very much for sending the link.

[hornhaut]

One more remark, not sure if that's my system or applies in general:

bcdedit /set hypervisorlaunchtype on does not work for me, so I used bcdedit /set hypervisorlaunchtype auto (according to google it has the intended effect)

Sebastian