Can't log in due to License authentication issues

[DaJunti]

Hey, I have a similar problem but I can't change my password to one without special characters. Is there a solution?

[vnamboodheri]

Hi @DaJunti, 

Thank you for your question. 

Please add any additional information you think might be relevant to understand your issue better. It also helps to have screenshots to better understand what you are trying to do.

Regards,

Vivek N
Community Moderation Team.

[PP_9525925]

Thanks for your response,

I’m trying to renew my student license to continue using Creo. I followed the previously mentioned post and attempted to reset my password without special characters. However, the system doesn't allow me to do so, as it forces me to use special characters.

In the settings, I noticed an "N" next to Creo, which I assume might mean "No". Could someone please provide guidance or assistance on how to successfully renew my student license?

[MartinHanak]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.