Cannot log into PTC account in license activation program for mathcad

[VB_13826958]

If I try to log into my PTC account in the license activation program for Mathcad Prime 11 I get this message: "the http request was not allowed with client authentication scheme anonymous"

I tried logging in from different netwotks, deactivating the firewall and all anti-virus programs as well as setting a new password. With my data I can log into my PTC account at the website, so the data is correct.

[Catalina]

Hi @VB_13826958 

Thank you for your post.

It appears that your post has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

Best regards,

[MartinHanak]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion. I hope you can request Mathcad license this way, too.

[anursingh]

Hi @VB_13826958,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag