Creo 10 University Licensing Issue

[MM_9387318]

I am trying to install Creo 10 under a university student license. I have previously installed other versions, which I have uninstalled.

When I log in during the licensing part of installation, I get an error. The installer allowed me to complete installation, but now I am still unable to obtain a license. 

When I open Creo, it says the license is not supported for this version.

I then try to log in but get a "Customer not valid" warning:

What can I do to get the license working?

Thanks!

[VladimirN]

Take a look here - "Creo Student v10 free license": https://community.ptc.com/t5/PTC-Education-Forum/Creo-Student-v10-free-license/td-p/888631

[MartinHanak]

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@MM_9387318 wrote:

I am trying to install Creo 10 under a university student license. I have previously installed other versions, which I have uninstalled.

When I log in during the licensing part of installation, I get an error. The installer allowed me to complete installation, but now I am still unable to obtain a license. 

When I open Creo, it says the license is not supported for this version.

I then try to log in but get a "Customer not valid" warning:

What can I do to get the license working?

Thanks!

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Hi,

1.] login to PTC to test whether you username+password is valid

2.] remove all files from C:\ProgramData\PTC\Licensing directory

3.] follow instructions included in https://apps.ptc.com/schools/references/install_creo10_unistudent_standard.pdf document.