Creo 11 Does not start, Windows 11

[EC_7613150]

Recently installed Creo 11/10/8 on my new laptop (Dell XPS 13). The installation for Creo Parametric 8 had the following "completed with warnings" message:

Creo installed successfully with some warnings.

o Your hardware is not qualified for Creo Simulation Live
o Your hardware is not fully qualified for Creo Generative Topology

For more information on hardware qualification, use the hardware check utility

Creo cannot detect the supported JRE version of Java 11 on your machine or the version installed is out-of-date and not registered. Creo supports either Oracle or Amazon Corretto Java 11 JRE. If you prefer to use Oracle JRE, PTC recommends that you install JRE 11 from here. If you prefer to use Amazon Corretto, you can install JRE 11 from here.

When I click the Creo Parametric 8 icon on my desktop to start the program, nothing happens. I have tried installing as admin and disabling my firewall. Has anyone encountered a similar issue?

[MartinHanak]

Hi,

INFO: Warnings you published are information, only. They do not prevent Creo usage.

Please publish detailed information about hardware configuration of your computer.

[EC_7613150]

Hi Martin,

Windows 11 Home 10.0.26100 Build 26100

Dell XPS 13 9345

ARM64-based PC

BIOS: Dell Inc. 1.5.0, 6/6/2024

Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU, 3417 MHz, 12 Core(s), 12 Logical Processor(s)

I have tried Creo Parametric 11.0.0.0, 10, and 8.0.4.0 if I remember correctly. All of them do not run.

[MartinHanak · Accepted solution]

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@EC_7613150 wrote:

Hi Martin,

Windows 11 Home 10.0.26100 Build 26100

Dell XPS 13 9345

ARM64-based PC

BIOS: Dell Inc. 1.5.0, 6/6/2024

Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU, 3417 MHz, 12 Core(s), 12 Logical Processor(s)

I have tried Creo Parametric 11.0.0.0, 10, and 8.0.4.0 if I remember correctly. All of them do not run.

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Hi,

you can run Creo only on computers with Intel/AMD processor. ARM architecture is not supported.

Unfortunately, the installer does not check the processor architecture...

[EC_7613150]

That's very unfortunate, but makes sense. Thanks for the help.