Creo 11 Student Installation

[TJ_12548487]

Creo will not open up and got the following error message: ------------------------------------------------
The trace creation timestamp is: Thu Dec 05 21:47:49 24
The executable build timestamp is: Wed Dec 31 18:00:41 69
The datecode is: NA
The pro machine type is: NA
The process ID is: NA
The traceback type is : CRASH
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 96640.

Would appreciate any help! Thanks!

Image attached is the icon I have on my desktop instead of expected creo icon.

[MartinHanak]

Hi,

1.] provide HW configuration of your computer + OS version

2.] upload Properties window related to shortcut used to start Creo

[TJ_12548487]

My processor is AMD Ryzen 7 6800H with Radeon Graphics, Ram 16.0 (15.2 GB usable).

System type 64 bit operating system x64-based processor.

Windows 11 Home.

[MartinHanak]

Hi,

Q: Where did you get following output?

The trace creation timestamp is: Thu Dec 05 21:47:49 24
The executable build timestamp is: Wed Dec 31 18:00:41 69
The datecode is: NA
The pro machine type is: NA
The process ID is: NA
The traceback type is : CRASH
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 96640.

Maybe Radeon Graphics is the root of the problem.

Try adding following option at the end of config.pro file.

graphics win32_gdi

[anursingh]

Hi @TJ_12548487,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag