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C
CarloK1-Visitor
1-Visitor
May 8, 2018
Question

Creo 4.0 Student Version Stuck on "Processing"

  • May 8, 2018
  • 2 replies
  • 1665 views

Hello,

 

I am trying to install Creo 4.0 (student version), using the instructions provided in one "install_creo4_schools_standards" pdf file, where I am provided with the product code  "BE410708EDSTUDENTEDK12". However, when I enter this code in the "Simple License Entry" box and then enter my account information, the setup remains stuck on "processing..." (as shown in the picture).

 

Does anyone have any idea why that might be?

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
May 31, 2018

Please submit a support request here: http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

    A
    Alex_Cazacu17-Peridot
    17-Peridot
    May 31, 2018

    Hello,

     

    I'd say that something is blocking the connection between your computer and the licensing server. Please make sure that you temporary disable the antivirus and firewall during the licensing process.

     

    Thanks,

    Alex

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