Creo Parametric Error

[NicholasGray11]

How am I able to fix this problem?

[MartinHanak]

Hi,

link to the picture is broken. Please save the picture into jpg/png file and publish it using Photos button

[NicholasGray11]

I replied with the photo.

[MartinHanak]

Move down vertical scroll bar ... you will see that the error message have more lines. I need to see whole error messages.

[NicholasGray11]

[MartinHanak · Accepted solution]

License file contains version number 34.0. This license code enables you to use Creo 3.0 or lower. Creo 4.0 needs license with version number 35.0.

[MartinHanak]

If you want to use Creo 4.0, then

• move current license file from C:\ProgramData\PTC\Licensing somewhere else
• launch setup.exe from Creo 4.0 installation media
• enter BE410708EDSTUDENTEDK12 product code

[Sebco]

I seem to have the same issue, how is ths solved ive tried re-installing etc but no luck

[cevallga]

Hi! I did not find somewhere else to contact you. I have tried everything for the installation, I have read all the possible problems and solutions there are. My problem is that the license file (.dat) is not recognized by the assistant. I select it and also put the installation code at the same time but it says: format not recognized and I can not click next. Thank you for your help.

[MartinHanak]

Hi,

if you upload your license file I can check its contents.

[cevallga]

Thanks for your answer. Attached the file.

[MartinHanak]

Hi,

your license file is empty. This means it does not contain any license.

[cevallga]

Indeed is what I thought, but I dont know where to download or find the correct license file. I even tried with older versions and to download everything many times but it is always the same. Can you attach me the correct student license file please ?

[MartinHanak]

Hi,

• uninstall all Creo items
• remove Creo installation directory (if it still exists)
• remove all files from C:\ProgramData\PTC\Licensing directory
• check whether network cards installed in your computer are alive
• launch setup.exe from unzipped Creo 4.0 media
• enter Product code
• login to PTC
• finish installation
• check if C:\ProgramData\PTC\Licensing directory contains non-empty license file

K-12       students can use Product code BE410708EDSTUDENTEDK12
University students can use Product code BK410705EDSTUDENTUNICL

[MartinHanak]

To check whether network cards installed in your computer are alive, you can use following command entered in DOS prompt window.

ipconfig /all

[cevallga]

Wow thank you for helping me but sadly I still have the same problem as before. I attached you a screenshot of what happens (not being able to click next).

[MartinHanak]

Hi,

1.) click minus button to remove wrong license file from the list

2.) enter Product code BE410708EDSTUDENTEDK12

3.) click Installer la license

[cevallga]

That is exactly what I did and the file adds itself when the license number is introduced

[MartinHanak]

Hi,

can you upload ip.txt file mentioned in previous reply ?

[cevallga]

here the new license file

[MartinHanak]

Hi,

this is valid license file, it contains CREOPMA_SchoolSTD4 Creo license generated for PTC_HOSTID=C8-5B-76-33-7D-AD (MAC address of network card).

[cevallga]

Indeed I think that is the problem. How do I turn them on again ?

[MartinHanak]

??? I do not understand your reply

[MartinHanak]

Hi,

open Command Prompt window, launch ipconfig /all > ip.txt command and upload ip.txt file.

[NicholasGray11]

[MartinHanak]

Please enlarge the window to display complete error message.

[NicholasGray11]

this is the window that immedietly comes up when i click creo parametric.

[MartinHanak]

Please enlarge Warning Message List window.