How to extend CREO 7 Student trial version

[RG_7600643]

Dear Sirs,
I had a version of Creo 7 student version (finished on the 22nd January 2022). I read on the internet that this can be extended so I tried to renew license with the same username and password as I used to log on here , but it didn't work. Any thoughts on this on how to extend etc This would be appreciated.

[VladimirN]

 Hi,

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@RG_7600643 wrote:

...I tried to renew license with the same username and password as I used to log on here , but it didn't work...

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What is happening on the screen at this moment? Show your screenshot.

[RG_7600643]

Hi, Thanks for your reply , here's the screenshot. After entering the details of username and password I get this message as below.

which says "customer not verfied"

   

[VladimirN]

Had a similar problem before - "PTC Creo 7.0 - Student Edition": https://community.ptc.com/t5/PTC-Education-Forum/PTC-Creo-7-0-Student-Edition/td-p/692058 

[RG_7600643]

Hi, Thanks for reply, i can see theres people who had similar issues, so question is who to contact to solve the problem ?

                                                                    Thanks

[haizhang]

Hi,

please use following URL to reset your password.

https://www.ptc.com/appserver/common/account/password.jsp