I Cannot Run Creo 6.0.2

[HH_10026190]

Hello,

I am an engineering student who last semester bought a license to use creo parametric and successfully used it for a couple months however now it will not run.

When I try to open creo it gives the following pop up

 

Then when I click yes, it gives this pop up,

 

What is the issue here and what do I need to do in order to use creo?

[VladimirN]

 Hi,

Try this solution: https://community.ptc.com/t5/PTC-Education-Forum/PLS-HELP-After-Installation-creo-shutting-down/m-p/667663/highlight/true#M1805 

[MartinHanak]

Hi,

try following:

• uninstall PTC Quality Agent item
• install PTC Quality Agent item using qualityagent_64.msi
• qualityagent_64.msi is located in install\addon sub-directory of Creo installation media (~4GB zip file)