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Jeffnick1-Visitor
1-Visitor
September 14, 2017
Question

PLS HELP! After Installation creo shutting down

  • September 14, 2017
  • 2 replies
  • 15708 views

Hi ptc community,

 

I installed creo 2.0 for students with the installation guide, but if I open it i got a Message :

 

' Creo Parametric is shutting down.

Cannot register Quality Agent insufficient User Acces.

Under administrator priviliges, *either customize the Creo Parametric installation to enable the Quality Agent,

                                                 * or run Cre Parametric once to allow proper registration. '

 

I hope someone can help me, it would be really nice! Thanks in advance!

 

Jeff 😞

    2 replies

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 14, 2017

    Hi,

     

    try following:

    • uninstall PTC Quality Agent item
    • install PTC Quality Agent item using qualityagent_32.msi
    • qualityagent_32.msi is located in install\addon sub-directory of Creo installation media (~4GB zip file)
      J
      Jeffnick1-VisitorAuthor
      1-Visitor
      September 15, 2017

      Hi Martin,

       

      thank you for trying!

      But it still doesnt work...

      It still shuts down :(((

      Any other solutions or ideas?

       

      Best regards,

      Jeff

        T
        TimothyP1-Visitor
        1-Visitor
        May 24, 2020

        Right-Click the folder C:\Program Files (x86)\PTC\Quality Agent to go to the folder Properties.

        Uncheck Read Only (and yes to all subfolders). Then start Creo by right-clicking Run As Administrator. Now when you click Yes to the prompt to run the Quality Agent it should work. The Quality Agent folder permission will change back to Read Only, but it must have registered something because I was able to start Creo next time without needing administrative privileges.

          A
          AS_105625121-Visitor
          1-Visitor
          February 4, 2024

          after trying a few things, what worked for me was going to the download folder Downloads\MED-100WIN-CD-470_10-0-0-0_Win64\install\addon, and clicking on the qualityagent_64, and uninstalling through here, then reinstalling by clicking the same qualityagent_64 install file, then run the creo app as admin.

            R
            RK_119494091-Visitor
            1-Visitor
            September 16, 2024

            Thank you, that worked for me.

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