I am having a problem running creo 6.0

[max223]

I applied for a student account and installed the program correctly. every time i try to run the program i get an error message saying license request failed for feature(see attached). I need this program for my class please help. thank you.

[MartinHanak]

Hi,

license file mentioned on the picture contains Creo 5.0 license (see version 36.0). I guess you installed Creo 5.0 in the past.

You have to empty C:\ProgramData\PTC\Licensing directory before starting Creo 6.0 installation !

Please read following documents:

https://apps.ptc.com/schools/references/install_creo6_unistudent_standard.pdf 

https://apps.ptc.com/schools/references/install_creo6_schools_standard.pdf 

[max223]

when i go into the program files all i have in the ptc folder is common files, install manager, parametric, and simulate. where should i go from here.

[max223]

I tried reinstalling the program and i am now getting this message when running  

[MartinHanak]

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@max223 wrote:

I tried reinstalling the program and i am now getting this message when running  

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Hi,

search Community for the error message.

https://community.ptc.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=0x06000012 

Maybe https://community.ptc.com/t5/System-Administration/Creo-4-0-mistake-0x06000012/m-p/484701 helps you to resolve the problem.

[MartinHanak]

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@max223 wrote:

when i go into the program files all i have in the ptc folder is common files, install manager, parametric, and simulate. where should i go from here.

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Hi,

C:\ProgramData directory is hidden, to see contents of C:\ProgramData\PTC\Licensing directory, you have to type this path into File Explorer's address bar manually -OR- apply https://support.microsoft.com/en-us/help/4028316/windows-view-hidden-files-and-folders-in-windows-10 procedure.