Creo 4.0 mistake 0x06000012

[Vend]

Hi! 

For a few days ago i have upgraded my Creo Parametric 3.0 up to 4.0. When i try to open it, it says that quality agent could not run and all crashes. I have win 10 and M020 version of Creo if it has something to do with the issue.

[MartinHanak]

Hi,

see https://community.ptc.com/t5/PTC-Academic-Program-Questions/PLS-HELP-After-Installation-creo-shutting-down/m-p/484328#M7859

[Lemons · Accepted solution]

Hey,

I just had the same issue as you after installing Creo 4.0 for the first time (0x06000012).

In my case I deinstalled the quality manager from within the downloaded folder:

(...\MED-100WIN-CD-410_M030_Win64\install\addon):

1. Right click on "qualityagent_64.msi"

2. Select deinstall

Afterwards I reinstalled the the quality agent, but I had to change the directory!

1. Again right click on "qualityagent_64.msi"

2. Change directory from "C:\Program Files (x86)\PTC\Quality Agent" to the 64bit folder where the rest of Creo is installed as well.

"C:\Program Files\PTC\Quality Agent"

3. Finish installation of quality manager.

4. Start Creo and it worked.

Maybe this helps someone.

Best regards

[vladC1]

worked for me, thank you very much!

[IB_9795124]

Worked also with my 7.0 student version! Thanks!

[DA_9902072]

How did you re install the quality agent?

[MartinHanak]

---

@DA_9902072 wrote:

How did you re install the quality agent?

---

Hi,

please read https://community.ptc.com/t5/PTC-Academic-Program-Discussions/Licensing-Error-Creo-7-0-2-0/m-p/708655 discussion.

[JP_9890312]

@Lemons you just saved my 90 mins of uninstalling, downloading, reinstalling. It worked! Thanks a lot🙏🙏🙏

[xTheRedPandaZ]

I just tried these steps with my newly downloaded Creo 10 student, and technically the process was successful (ie. Creo stays open and appears to have full functionality) so thankyou!

However, I still get the 1st of the 2 errors (that I showed in this post linked below) which states "Creo Agent did not initialize correctly...". For now, I suppose it doesn't matter since my Creo is working, but this distinction feels worth noting. 

"Creo Agent did not initialize correctly" error - ... - PTC Community