License Identification Error - License Renewing

[SN_10171594]

My license is expired and I wanted to renew it by running setup.exe. I am stuck at this point because of the erorr. The product code should be correct for Creo 8.0.4.0.

I tried reinstalling, still doesn't work. 

How can I fix this?

[MartinHanak]

Hi,

when you want to get new license, you have to delete invalid license file .

Also remove the line in installer window.

[SN_10171594]

Hi Martin,

Thank you for the reply, I did what you said but the error is the same. Any other ideas?

[MartinHanak]

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@SN_10171594 wrote:

Hi Martin,

Thank you for the reply, I did what you said but the error is the same. Any other ideas?

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Hi,

please submit a request to academicsupport@ptc.com

Send the Mac address and the product code as written in https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.