cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Need help navigating or using the PTC Community? Contact the community team. X

License is lost after restarting the PC

AS_9499707
3-Visitor

License is lost after restarting the PC

Hallo,

nach jedem Neustart meines PCs, erhalte ich einen Fehlercode beim öffnen von Creo Parametric 7. Nachdem ich die Lizensierung erneut durchgeführt habe, funktioniert das Programm (bis zum nächsten Neustart). Ich verwende die Studenten Lizenz meine Universität. Leider habe ich keinen Kontakt für Creo Parametric Support gefunden.
Vielen Dank für Ihre Hilfe
Alexander Schork

 

Hi,

 

After every restart of my PC, I get an error code when opening Creo Parametric 7. After I do the licensing again, the program works (until the next reboot). I use the student license of my university. Sorry, I couldn't find a contact for Creo Parametric Support.
Thank you for your help
Alexander Schork

 

Translated by Iuliana Lazar with Google Translate on 03. nov. 2022

5 REPLIES 5

1. Bitte zeige einen Screenshot deines Fehlers.

2.

academicsupport@ptc.com

student@ptc.com

 

 

Vorher gab es einen ähnlichen Fehler - "Licence request failed for feature, error (-9) Invalid host": https://community.ptc.com/t5/PTC-Education-Forum/Licence-request-failed-for-feature-error-9-Invalid-host/td-p/782501

Hi,

 

first of all, thank you for trying to help!

 

I changed to not randomizing th Mac-Address but I still have the same Issue with the License.

Everytime I use a different Wifi or no connection to the Internet, I have to reconfigure Creo and add a new License. I`m already running out of Licenses.

AS_9499707_0-1669714082708.png

Thanks for helping!

Alex

Hi,

please read my answer in https://community.ptc.com/t5/PTC-Education-Forum/licence-unable/m-p/811770 discussion.


Martin Hanák
Top Tags