License request failed for feature Creo 7.0

[TW_10389991]

Good afternoon,

I am trying to get into Creo Parametric 7.0.8.0, but am getting the following errors - these three errors pop up and then the program automatically closes. Any thoughts on what needs to be done to fix this?

Thank you for the help!

[VladimirN]

 Hi,

Similar issue before - "Licence request failed for feature, error (-9) Invalid host": https://community.ptc.com/t5/PTC-Education-Forum/Licence-request-failed-for-feature-error-9-Invalid-host/td-p/782501 

[MartinHanak]

Hi,

license file is generated for network card physical address which is not available.

Please upload your license file and ip.txt file generated by command ipconfig /all > ip.txt in Command prompt window. I'll check these file and let you know.

[TW_10389991]

Hello Martin Hanak,

Please see attachments:

 

[MartinHanak]

Hi,

in ipconfig /all output I found following physical addresses:

internal Ethernet ... 98-FA-9B-CB-09-06
Thinkpad TBT Ethernet 3 ... 00-50-B6-B1-B0-17
Wireless ... 5E-55-CE-AE-C8-59

---

One of these addresses must be present in license file.

I do not know what physical address is used in license file, because you did not upload this file. Please upload the file -OR- open it in Notepad and publish picture of file part which contains INCREMENT line.

NOTE: If you use docking station, try unplugging notebook from it.

[TW_10389991]

Good morning Martin - I am entirely new at this process.

Can you please explain how to get to the license file? I do not know how to access the file to show you the information that you need. Can you provide the steps to get to the license file?

I am not plugged into a docking station.

Many thanks!

[MartinHanak]

Hi,

this is your license file ... C:\ProgramData\PTC\Licensing\BK700908EDSTUDENTEDUNI.dat

In below picture .dat extension is hidden.

[TW_10389991]

How do I reveal the .dat?

[MartinHanak]

Hi,

try to find out yourself, you can ask google.

[TW_10389991]

Martin, it appears that my file is damaged. What causes that?

[MartinHanak · Accepted solution]

Hi,

open it in Notepad.

[TW_10389991]

Martin - please see below:

[MartinHanak]

Hi,

your license file contains following block of lines:

License was generated on 17-aug-2022 for physical address 98-FA-9B-CB-09-06 and user identified as tierney.winter@ndus.edu.

So everything looks fine.

INFO:

When you start installer and click Next twice, you will see following window. In it physical address is displayed.

[MartinHanak]

Hi,

ipconfig /all output tells that network card with physical address 98-FA-9B-CB-09-06 is turned off (because no cable is plugged in it). Disable this windows feature - see uploaded video turn_on_network_card.mp4. Then restart computer and try launching Creo.