MYPTC Access Denied - Insufficient Privileges About

[MG_13138578]

Hello;

I am getting an error like the one below on the Myptc website. I am using the student version, I would be glad if you could help.

Good Work
Best regards


Access Denied - Insufficient Privileges


You are currently setup with a Basic PTC.com Account that does not provide access to this area of eSupport. This means that you may have an active PTC Global Support agreement however you have not yet Upgraded your Account to reflect your Support entitlements. To access this area please Upgrade Your Account.

Note: You will need your Customer Number and either a Service Contract Number (SCN), Sales Order Number (SON) or Site Number in order to upgrade your account. This information is available in the Software Order Fulfillment email you received when the software was purchased. If you cannot locate this information, or would like more information around our Support Packages, please contact your company Administrator or a PTC Global Support Representative.

[vnamboodheri]

Hello @MG_13138578,

Thank you for your question!

I’d like to recommend to bring more details and context to your initial inquiry. It also helps to have screenshot(s) to better understand what you are trying to do in your process. This will increase your chances to receive meaningful help from other Community members. 
 

Note: You have posted this question on the Educational Products discussion board. But the question seems to be related to your PTC.com web account. It seems you are trying to access an area on the PTC website which requires a customer support account(an active maintenance contract with PTC). If you are a PTC Customer with an active maintenance/subscription, you must upgrade your web account to a customer support account. 

If you are a student using the Free Academic software, you might want to refer to Article - CS108296 - Need technical assistance with the Free Academic Edition of PTC Products. Or you could continue this discussion by adding more details to it.

Regards,

Vivek N
Community Moderation Team


 

[MG_13138578]

Hello;

Thank you for your answer. As I added in the photos below, the letter appears on the PTC eSupport page, although it is registered as a student, and the letter appears on the training page. I think I need to upgrade my account as a student, not as a customer.

[vnamboodheri · Accepted solution]

Hello @MG_13138578,

This seems okay. 

For Student accounts, there is no upgradation process. What's important is that you use the correct form to create the account. On the account creation page you'll need to select the "Education" form and fill it to create an education account. 

Your web account is setup correctly. If you face an issue with your web account, please open a web account case using the Web account case logger.

However, for your Student version software you can open a ticket using our Education support case logger

In the field highlighted, please select any other issue type other than "Installation Errors". Create a case and our Academic support team should be able to help you.
 

Hope this helps.

Regards,

Vivek N
Community Moderation Team
 

[MG_13138578]

Thank you for requesting both links. I had already selected as a student when I first registered.