PTC Mathcad License Transfer / Limit Student License

[BM_9008031]

I had an issue with my computer and had to reset / fresh install Windows. 

On Login, I see: "You have reached the maximum number of license requests available for your product type."

After searching high and low in these forums, I found this link, which is also not helpful:

https://support.ptc.com/appserver/lm/programs/licensing_programs_v.jsp

It says its meant to "Transfer an Existing Student License" (which I think is what I want to do) - from https://community.ptc.com/t5/Mathcad-Tips/Transferring-Mathcad-Single-User-or-Student-license-from-an/ta-p/819143#M1600

but it gives the same unhelpful message that says: "Thank you for using Mathcad. You have reached the maximum number of license requests available for your product type. To upgrade to the latest version of Mathcad, please visit store.ptc.com."

Isn't this the whole point of the transfer tool?

Incredibly frustrated after purchasing the license. 

[MartinHanak]

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

[Catalina]

Hi @BM_9008031

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,