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Problem with the install manager. APPCRASH

ptc-4454881
1-Newbie

Problem with the install manager. APPCRASH

Hi, i got this problem when im trying to execute the install manager for the license.

Nombre del evento de problema:APPCRASH
Nombre de la aplicación:installmgr.exe
Versión de la aplicación:29.0.2011.370
Marca de tiempo de la aplicación:4ecd3943
Nombre del módulo con errores:installmgr.exe
Versión del módulo con errores:29.0.2011.370
Marca de tiempo del módulo con errores:4ecd3943
Código de excepción:c0000005
Desplazamiento de excepción:000a621a
Versión del sistema operativo:6.1.7600.2.0.0.256.1
Id. de configuración regional:9226
Información adicional 1:0a9e
Información adicional 2:0a9e372d3b4ad19135b953a78882e789
Información adicional 3:0a9e
Información adicional 4:0a9e372d3b4ad19135b953a78882e789

Lea nuestra declaración de privacidad en línea:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:

C:\Windows\system32\es-ES\erofflps.txt

Someone can helpme ? ... im using windows 7, and i already trying changing the compatibility.

thanks for your support.

6 REPLIES 6

Hello!

Rogger Anderson Vásquez Oviedo wrote:

...Problem with the install manager...

For what PTC's software?

Owch, sorry...

It's for CREO Parametrics, school edition

Thanks

Try to contact with PTC's tech support by fill the form "PTC Academic Support Request Form", here:

http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=132157&icg_dbkey=482

http://www.ptc.com/company/community/creo/

Hi Rogger,

I am sorry you are having issues with the Install Manager to create your License.

Can you please try the web link below to create your license file?

http://www.ptc.com/go/license4creoschools

This link will allow you to enter the MAC address (HOSTID) for your machine and the product code you received for your edition. The generated license file will be emailed to you.

Once received, save the license file to your local machine and browse for it from within PTCSetup.exe.

If you have further issues, please connect to the Academic Support Form - www.ptc.com/go/academic-support.

Regards,

Mark

I have that same problem with the install manager in Creo Elements/Pro 5.0 Schools Edition. How to get licence file?

Nazwa zdarzenia problemu: APPCRASH

Nazwa aplikacji: installmgr.exe

Wersja aplikacji: 29.0.2011.370

Sygnatura czasowa aplikacji: 4ecd3943

Nazwa modu

łu z błędem: installmgr.exe

Wersja modułu z błędem: 29.0.2011.370

Sygnatura czasowa modułu z błędem: 4ecd3943

Kod wyjątku: c0000005

Przesunięcie wyjątku: 0009dec2

Wersja systemu operacyjnego: 6.1.7601.2.1.0.256.48

Identyfikator ustawień regionalnych: 1045

Dodatkowe informacje 1: 0a9e

Dodatkowe informacje 2: 0a9e372d3b4ad19135b953a78882e789

Dodatkowe informacje 3: 0a9e

Dodatkowe informacje 4: 0a9e372d3b4ad19135b953a78882e789

Hi Lukasz,

I am sorry you are having issues with the Install Manager to create your License.

Please create your license using http://www.ptc.com/go/license4creoschools

This link will allow you to enter the MAC address (HOSTID) for your machine and the product code you received for your edition. The generated license file will be emailed to you.

Once received, save the license file to your local machine and browse for it from within PTCSetup.exe.

If you have further issues, please connect to the Academic Support Form - www.ptc.com/go/academic-support.

Thanks,

Adam

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