Renew License for Creo 5

[MT_9486368]

I installed Creo 5 (student version) with this product key one year ago: BK500806ED0790-Y3M9-4RW5

It recently expired and asked me to renew it by using my account information: 

So I did but it always says that a customer with this account does not exist, so I reset my password. That also did not work. Additionally, I tried reinstalling the license through the setup.exe file - unsuccesfully. Installing a new licese would not work either, the program then shows this error:

How do I renew my student license?

[VladimirN]

Try this tutorial: "Renew Creo Parametric Student License - How To": https://www.youtube.com/watch?v=5OGoya6eqzk

[MT_9486368]

I did exactly that. Unfortunately the program just freezed and then showed this error after a while of loading: 

[AL_3844912]

Did you ever find a solution? I'm having the exact same problem ☹️

[MartinHanak]

---

@AL_3844912 wrote:

Did you ever find a solution? I'm having the exact same problem ☹️

---

Hi,

the following information is just my guess. I think that your Product code expired and you need to get the new one. Discuss the problem with your CAD admin.