Student Licenses Issue

[bradknisley]

I get this error message when I launch creo 6 Student version. 

[MartinHanak]

Hi,

see my reply (‎2019-09-10 01:36 PM) in https://community.ptc.com/t5/PTC-Academic-Program-Discussions/licence-issue/m-p/626034#M10822 discussion.

[bradknisley]

So the doc needs to be updated. I dont download the software, I download a tool to make the download of the software faster. Once I unzip that I get three exe, setup.exe, setup-school.exe, and setup-trial.exe. So after the download almost all of the document is wrong compared to what actions I take to do the install. I put this in for my licenses file BE600908EDSTUDENTEDK12, it take me to my PTC account, I enter that in and it installs. 

But removing all old files does make it work now, thanks for the help.

[MartinHanak]

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@bradknisley wrote:

So the doc needs to be updated. I dont download the software, I download a tool to make the download of the software faster. Once I unzip that I get three exe, setup.exe, setup-school.exe, and setup-trial.exe. So after the download almost all of the document is wrong compared to what actions I take to do the install. I put this in for my licenses file BE600908EDSTUDENTEDK12, it take me to my PTC account, I enter that in and it installs. 

But removing all old files does make it work now, thanks for the help.

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I do not believe that downloading a 4GB zip file was a problem today...

[bradknisley]

No the download was not the issue for sure.