Article readable only in Japanese and Chinese

[Marco_Tosin]

Article https://www.ptc.com/en/support/article/CS342750 is readable only in Japanese and Chinese.

Is it possible to have the English version as well?

Thanks

[Jean-Christophe]

Hi @Marco_Tosin,

It seems to work on my side : https://www.ptc.com/en/support/article/342750, do you still see this issue?

If yes, can you try forcing the language as follows : https://www.ptc.com/en/support/article/CS342750?art_lang=en  ?

[TomU]

I see the same message from both links:

[VladimirN]

Same.

[Marco_Tosin]

Just tried

[Jean-Christophe]

Thank you for the confirmation, let me look into this.

[Jean-Christophe]

Hi @Marco_Tosin ,

This article is in an expected state within our Knowledge Base. We are currently investigating what caused it and how to fix it.

Can you confim that you have this issue with this article only, and no other?

Also, in the meantime, here is the English content:

[TomU]

@Jean-Christophe,

I'm not @Marco_Tosin but I can confirm that I've been viewing other support articles all morning without any issues.  This is the only article appearing this way at the moment.

[Marco_Tosin]

Yes, that was the only article.

Thanks for sharing it.

[Jean-Christophe]

Thank you both for the confirmation. It is a relief to know this is an isolated incident.