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Dylan (Case Logger) becomes unresponsive

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Amethyst

Dylan (Case Logger) becomes unresponsive

The new Dylan case logger is extremely buggy and user unfriendly.  It becomes unresponsive and none of the javascript links work.

Please provide a way to bypass it.

3 REPLIES 3

Re: Dylan (Case Logger) becomes unresponsive

Hello Domingo,

Our Integration team has your case for this and is investigating at this time.

They will be in touch with you shortly to understand where this issue is coming from.

Re: Dylan (Case Logger) becomes unresponsive

Peter,

I am also having this same problem.

Re: Dylan (Case Logger) becomes unresponsive

Hello Joseph,

I've opened case 13536030 and our Integration team will help with the investigation.

It will help if you could add the following to the case:

- Browser details

- Whether the issue is sporadic or consistently reproducible

- Whether the issue is still happening if you empty browser cache / cookies and start in safe mode / with any extensions or themes disabled

We're not aware of any other issues wilth the case logger at the moment.

Many thanks,

Peter.