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I do not have access rights to a case I opened

t_ngo
2-Explorer

I do not have access rights to a case I opened

I opened cases for licensing, received email confirmation, but when I use the case tracker I do not have access to the case.

4 REPLIES 4
TomU
23-Emerald IV
(To:t_ngo)

I literally just got off the phone with PTC about how cases are showing up.  Are you saying you don't see the case listed or you see it but can't view it due to permissions issues?

TomU
23-Emerald IV
(To:t_ngo)

On the case tracker page, cases opened by you and cases opened by your company only show technical support cases.  They do not show license management cases.  To see these you need to navigate to the advanced tab and select license management.

Pierre_M
15-Moonstone
(To:t_ngo)

Sandy Denham‌,

Did Tom's answer solve your issue or do you need further assistance?

t_ngo
2-Explorer
(To:Pierre_M)

yes, thank you

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