PTC Knowledgebase not responding

[BenLoosli]

I have entered 5 queries to the Knowledgebase this morning and they have all return just a blank page.

Is there an issue for others with the Knowledgebase or is it just me?

[RomainGarcia]

Thank you Ben! I have reported an issue with our IT team. We will let you know as soon as this is fixed.

[TomU]

We were seeing this yesterday too, but it was sporadic.  Sometimes it was fine and other times it just kept loading a blank page with no search results.

[Marco_Tosin]

I just tried it and I'm having the same problem.
However, the search works fine for one of my colleagues.

[khimani_mohiki]

Yeah we got the same problem, turning off cloudflare VPN fixed it, then it returned, can get any search results on any browsers or devices

[Dobi]

Saw this yesterday and some today... I thought it was a ZScaler issue on our end. 

Clearing browser cache made it come back to normal so I continued assuming it was a problem on my end.

[RomainGarcia]

Hi @BenLoosli @Dobi  @khimani_mohiki @TomU  and @Marco_Tosin ,

Great news—the Knowledge Base Search service is now fully restored!

Thank you so much for letting us know about the issue. Your feedback helps us improve, and we’re already reviewing our alert system to catch similar problems proactively in the future.

If you notice anything unusual or have suggestions, feel free to share—we’re always listening!

Thanks
Romain