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SPR Tracker does not find SPRs where I'm Case contact.

awijkmark
10-Marble

SPR Tracker does not find SPRs where I'm Case contact.

SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.

 

PTC eSupport Case tracker.JPGPTC eSupport SPR tracker.JPGPTC eSupport SPR tracker search.JPG

5 REPLIES 5

@awijkmark thank you for bringing this to my attention. I have been able to reproduce the behaviour and I have logged it with our web team to investigate further. I will update you when I have more information.

Heidi
Emeritus
(To:Heidi)

@awijkmark this issue has been resolved by our web team. You can use the SPR Tracker (https://support.ptc.com/appserver/cs/spr_tracker/spr_tracker.jsp) to find SPRs where you are the case contact.

awijkmark
10-Marble
(To:Heidi)

Hi,
Search says found result but no list is presented on the web page...
Something wrong ?
Regards,
Åke Wijkmark

[cid:image001.png@01D4EBB2.EBC32D90]
TomU
23-Emerald IV
(To:Heidi)

@Heidi,

I'm seeing the same thing.  Results are found but not displayed.

SPR Tracker Search.PNG

Heidi
Emeritus
(To:TomU)

@awijkmark , @TomU , you are both right, the fix was only partial - the csv file is avilable but results table is missing - the web team are looking into this.

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